We follow generally accepted industry standards to protect the personally identifiable information submitted to us. As an example, all credit card information is encrypted using secure socket layer technology (SSL). However, no method of transmission is 100% secure. Therefore, FixAppt.com does not guarantee any confidentiality or privacy with respect to any of your personal information or User Submissions. FixAppt.com does not assume any liability to third parties whose information you include on the Site, or which you post in any User Submissions. Please keep your username and password secure.
FixAppt.com’s services, platform, and communications whether educational or marketing in nature are not directed at children under thirteen years of age. We do not knowingly collect personal information from children under thirteen. If we obtain actual knowledge that a child under thirteen has provided personal information to us, we will promptly delete that information. Please report any suspected instances to firstname.lastname@example.org.
Information You Provide Voluntarily
Signup and Setup Information. When you sign for the FixAppt.com platform, and as part of the setup process, you will be asked to provide your name, email address, phone number, physical or mailing address, business name, and industry type, as well as information related to your business service offerings, working hours, and staff members.
Customer or Staff Information. With your consent, you may enter staff or customer contact information to FixAppt.com for the purposes of scheduling appointments, events, or classes with staff or customers. This information includes the staff or customer’s name, phone number, email address, physical or mailing address, and an image of their likeness. FixAppt.com does not use the contact information you saved for any other purpose, and does not share contact information with third parties without your consent.
Employee Profiles. A FixAppt.com account holder may create one or more additional employee profiles with his or her colleagues, or members of their organization. Those colleagues or members may voluntarily give us certain information. This can include their names, email addresses, phone numbers, and short descriptions of personal or professional characteristics intended to inform the FixAppt.com user’s customers or clientele. If you receive an invitation from a FixAppt.com account holder but do not wish to become a FixAppt.com user, please contact the account holder who sent the invitation to discuss other means of managing your appointment calendar.
External Calendars. A FixAppt.com user may also connect their external or third-party calendar with FixAppt.com. Our 2-way calendar sync integration will check the duration and free/busy status of the events in your external calendar, as well as the titles of any events. We do not check who you’re meeting with, their email, or any other details about events in your calendar.
Billing Information. If you purchase a paid addon, our third-party payment processor (Stripe) will collect and store your billing address and credit card information.
Technical Support. If you call, email, or otherwise contact FixAppt.com for technical support, you may provide personal information such as your name, email address, or phone number to FixAppt.com.
Third Party Integrations within FixAppt.com
FixAppt.com integrates with a number of third-party apps and software platforms to allow for greater functionality and expanded services offerings. Some examples of these integrations include Stripe, Paypal and through the use of webhooks that send data to external services or automation platforms such as IFTTT and Zapier, for which the FixAppt.com user must maintain their own third-party account, respectively. If you use these integrations within FixAppt.com, you should be aware of the separate privacy policies for those services and platforms. It is also important to obtain your customers’ consent before passing or transmitting their personal information from FixAppt.com to a third party app.
When handling requests from your customers to remove personal data from your systems, you may be obligated to remove personal data from any third party platforms that you have activated an integration with in your FixAppt.com account. FixAppt.com cannot, for example, delete personal information held by Paypal as part of your usage of a Paypal account. However, FixAppt.com will practice due diligence in supporting any requests to delete personal information from a third party app, service, or platform, insofar as FixAppt.com can assist in helping the FixAppt.com user communicate those requests to third party apps, services, and platforms directly.
Information Collected Automatically
Device Data. When you visit FixAppt.com or use the FixAppt.com platform, FixAppt.com may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, timezone and location. Whether or not FixAppt.com collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.
Analytics and Web Behavioral Data. FixAppt.com uses third party service providers such as Google Analytics to learn more about how users interact with FixAppt.com and the FixAppt.com platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of these tracking activities. Refer to the section “Your Rights and Choices” below for more information.
How We Use Your Information
FixAppt.com may use personal information about you to provide Platform-related services, including:
The ability to connect with and book appointments with customers online. This may include personal information about you, including your name, phone number, email address, links to social media profiles, and images depicting your likeness that you provide willingly to FixAppt.com. This may also include information about your business, including your business name, industry type, contact information, physical location, branding elements including but not limited to your business logo, and any service offerings and their associated costs.
The ability to understand and improve FixAppt.com products. From time to time, FixAppt.com may conduct surveys or issue requests for beta testers to measure and analyze user interest in products, services, content, or technical support. Information you provide may include your name, phone number, email address, business name, and industry type. FixAppt.com does this to help improve the platform and refine the quality of educational or advertising communications.
Issue service-related communications. FixAppt.com may send you service and administrative emails, in-app messages, or push notifications to your mobile device to inform you about events or appointments on your FixAppt.com calendar, reschedulings or cancellations, changes made to your platform configurations (such as changes made to staff working hours), transactional information about payments received from customers or refunded to customers, as well as any new features, security issues, or platform outages that may affect your usage of the FixAppt.com platform. These messages are considered operationally essential to the FixAppt.com service and you may not opt out of these messages.
Send promotional communications. Subject to your opt-out preference, FixAppt.com may send you emails or mail about special offers, gifts, platform features or paid subscription offerings that we think are relevant to you. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. FixAppt.com does not share your information with third-party advertisers who would send you communications promoting their goods or services.
Provide technical support. We will use your information when responding to your questions, comments, feedback, or requests for technical support.
Protecting rights and interests. We may use your information when it is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Meeting legal and tax compliance. We may use your information to meet legal or regulatory requirements, including the reporting of financial information (such as payments submitted to FixAppt.com) for tax purposes.
Third Parties With Whom We Share Information
- Sendinblue. The sending of appointment confirmations, reminders, reschedule notices, cancellations, invites to access a customer account, invites to access a staff profile, requests for reviews, and thank-you emails.
- Tawk.to. Facilitating support ticket handling and one-on-one instant chat sessions between the FixAppt.com user and a FixAppt.com support staff.
- Stripe. The processing of payments and the tracking of payment information for subscribers of FixAppt.com’s paid products.
- Google Analytics. The tracking of activities from users on the FixAppt.com website and the FixAppt.com platform. This may include but is not limited to time on site, bounce rate, click rates, and more.
Compliance with Laws, Regulations, and Requests
With your consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at email@example.com.
Your Rights and Choices
Communicating with a Supervisory Authority. If you are located in the European Economic Area (EEA), you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.
Request to Delete Data. You may submit a written request to delete all personal information from the FixAppt.com platform. FixAppt.com will fulfill the request within 30 days of the receipt of request. The FixAppt.com account owner should email a formal request to firstname.lastname@example.org to initiate this process.
As a FixAppt.com user, you may also manually delete individual staff profiles or customers in your FixAppt.com account. If a customer requests that you delete their personal information, you may also pass on this request to FixAppt.com for processing.
Request to Correct Personal Information. You may submit a written request to correct any inaccuracies in your personal information that is held by FixAppt.com. Please have the FixAppt.com account holder send all such requests to email@example.com. Upon receipt of the request, FixAppt.com will fulfill the terms of the request within 30 days.
Request for Records (Data Portability). You may also submit a written request for FixAppt.com to provide you historical Staff and Appointment records from your account, or any other personal data about you that FixAppt.com maintains. Please have the FixAppt.com account holder send all such requests to firstname.lastname@example.org. Upon receipt of the request, FixAppt.com will fulfill the terms of the request within 30 days.
Unsubscribe to Emails. At any time you may unsubscribe from FixAppt.com promotional and educational emails by following the “unsubscribe” link in the footer of every email. If you continue to receive emails after unsubscribing, please check that you don’t have a duplicate FixAppt.com account registered to a different email address (this is a common issue). Please note that if you unsubscribe from promotional emails from us, you will continue to receive operationally essential emails such as appointment confirmations, payment receipts, and others. You may deactivate some but not all of these operationally essential emails under your Account Settings for Notifications.
Cookies. You may disable or restrict cookies by modifying your browser settings.
Third Party Analytics. You may opt out of Google Analytics tracking by using the Opt-Out features on each service provider’s website.
If you want to exercise your rights as Data Subjects under GDPR with respect to Customer information, we recommend that you reach out to the company to whom you provided your personal information. We will, of course, assist our customers in responding to Data Subjects questions and requests.
Links to Other Websites
There may be links to other websites from FixAppt.com. FixAppt.com does not control any third- party websites and we are not responsible for these sites' use of personal information. We encourage you to become familiar with the privacy practices of any linked site when you visit them.
Retention of Data
FixAppt.com will generally retain your information for as long as reasonably necessary to provide services to you, and to comply with applicable laws. After you deactivate your account, FixAppt.com will continue to retain copies of information to comply with our legal obligations (for example, maintaining records of payments made to FixAppt.com for tax and financial auditing purposes).
Best Practices for Meeting GDPR Compliance with Your Customers
“General Data Protection Regulation” (GDPR) is a European Union (EU) regulation designed to protect EU citizen privacy when it comes to submitting personal data to a business or service. FixAppt.com is generally considered to be a “data processor,” which provides tools to help you as a FixAppt.com user become GDPR compliant, but ultimately that responsibility is up to you as the “data controller.”
Do Not Track Requests
We do not process “Do Not Track” (“DNT”) signals. Our third-party service providers may also not respond to DNT signals.
About HIPAA Compliance
FixAppt.com does not currently meet HIPAA compliance. The FixAppt.com platform sends customer information [i] in email notifications to FixAppt.com users who are account holders or staff members with a FixAppt.com staff profile, and [ii] to your Google Calendar or Microsoft Office 365 Calendar if you have a 2-way sync. We DO NOT share your customer’s information with any other third parties.