Terms and Conditions

Welcome to FixAppt (collectively, including all content and functionality available through the FixAppt.com domain name and its subdomains, the FixAppt blog, downloadable software, mobile applications (including tablet applications) and other services provided by us, referred to as the “Site”). By accessing or using the Site, you (Site visitor, or “User”), whether registered or not, accept these Terms of Use (“Agreement”), including our Privacy Policy and End User License Agreement, which are incorporated into the Agreement, and agree to be bound by these terms and all applicable laws of Singapore.

The Privacy Policy is available for review here: https://fixappt.com/privacy

Use of Site

The Site is not intended for and may not be used by individuals who are under thirteen years of age. By registering a FixAppt account, the Site visitor or User promises that they are at least eighteen years of age. The Site may not be used to gain or attempt to gain a competitive advantage in FixAppt's industry market or be used for any other commercial purpose other than for the User's owned businesses. Services and products are intended only for persons who are legally permitted to enter binding contracts. The information, opinions, images, messages, website links, text information, music, videos, graphics, files, ideas, data and any other content provided to us by Users (“User Submissions”) and uploaded, published, displayed or otherwise made available (“posted”) on the Site is not endorsed by FixAppt. Users are solely responsible for the submissions he or she posts. Users retain all ownership rights in his or her own User Submissions. However, by submitting User Submissions to the Site, Users have the right to grant to FixAppt.com a non-exclusive, worldwide, non-revocable, transferable, royalty-free, and perpetual right to use the User Submissions. Users rights are in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, sub-license, reproduce, create derivative works, distribute, assign and commercialize without any payment due to User. User Submissions are not confidential or proprietary.

Free Plan and Paid Addons

FixAppt may from time to time offer the Standard plan for use without any fees. Free plans are offered with a set of resource (traffic and upload space) limits that exceeds the needs of most small to medium sized operations in their day-to-day appointment booking activities. The Free plan is not intended for and may not meet the resource needs of bigger-scale applications, such as a city-wide event booking system or a university's student booking portal. FixAppt does not permit the creation and concurrent use of multiple Free accounts for the purpose of circumventing the Free plan limits (refer to the section "Acceptable and Fair Use Policy" for how FixAppt handles violations).

For higher-volume booking applications or businesses prefering a white-label solution, FixAppt offers a plan addon (Power Pack) that can be subscribed to anytime from the admin dashboard. Please refer to the subscription page for the full details of the addon.

When you choose to purchase the aforementioned addon or any other paid services offered by FixAppt, you agree to pay all applicable fees related to your use of the Site and any services provided by FixAppt. By providing a payment method, you expressly authorize FixAppt to charge the applicable cost of services, and other costs such as overage fees and taxes, at regular intervals as set forth in each paid product description. FixAppt will automatically renew and charge your payment method based on the subscription terms, plus any additional overage or service fees, plus arrears due to failure to process a payment owed during a previous billing cycle if applicable. Payments are non-refundable, but FixAppt may consider a request to refund a past payment on a case-by-case basis.

By creating an account and purchasing a paid addon or service, you consent to allow FixAppt to charge your credit card (or other payment method) through its payment processors for the amounts due for your initial subscription period and for additional subscription periods until the paid addon or service is canceled. Cancellation will be effective immediately and you will not be entitled to a refund of any payments for the remainder of the unused subscription period. You may cancel your subscription through the Account settings in the FixAppt dashboard.

Acceptable and Fair Use Policy

Excessive Resource Usage

Accounts must not use excessive amounts of server resources. These include traffic bandwidth and disk space (if no technical limits apply to your plan). If your account uses unusually large amounts of server resources, you will be contacted to look into resolving the causes of it.

Inactive Accounts

As part of our system maintenance routine, we remove accounts on a free plan that are not actively in use. We will send an email informing you of our intention to remove the inactive account and the intended date of removal by which you have to resume the usage of the account if you would like to retain it.

Abuse of Free Plan

FixAppt does not permit the creation and concurrent use of multiple accounts on the Free plan for the purpose of circumventing the Free plan limits. A violation may cause the suspension or termination of all associated accounts without notice. An exception is one where the accounts each serve a different operational unit with distinctive end-users or target customers, even as they are all part of a same organization. FixAppt, at its sole discretion, determines whether a violation has taken place.

Third-Party Software Integrations

FixAppt integrates with a number of third-party apps and software platforms to allow for greater functionality and expanded services offerings. Some examples of these integrations include Google Calendar, Stripe and Paypal for which the FixAppt user must maintain their own accounts, respectively. Users may access content, products, or services from these third parties through hyperlinks, banners, images, emails, in-app messages, APIs, or other means. If you access any third party content, products, or services through the Site, you should be aware of the separate Privacy Policies and Terms of Use for those third parties.

Some of these third party integrations, for example Stripe, provide electronic web-based transaction platforms for the User to accept, manage, or otherwise process monetary or credit transactions supporting the exchange of products and services with their customers or other entities. For any such transaction, FixAppt does not represent either the seller or buyer, and has no control over and is not liable for the quality, safety, lawfulness, or availability of any products or services offered. The User agrees that FixAppt shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, privacy law violations, data breaches business disruptions or expenditures of any kind that may arise or result of or in connection with any transactions carried out through these third party integrations. In the event that any User has a dispute with any party to a transaction, the User agrees to release, hold harmless, and indemnify FixAppt from all claims, demands, actions, proceedings, costs, expenses and damages arising out of or in connection with any transaction or dispute.

Electronic Communications

By using the Site or registering for FixAppt, you consent to receive electronic communications from us. These may include operationally essential messages about topics including but not limited to: changes to your account settings; appointments that have been created, modified, or cancelled in your account; payment receipts, notices of delinquent payment, or other transactional information or requests; and other messages as consistent with our Privacy Policy. FixAppt may also send you educational or promotional messaging about new features, product offerings, or services that it determines may be relevant to you, but which may also be considered not operationally essential. You have the ability to opt-out of any non-essential messaging at any time; please refer to the FixAppt Privacy Policy for more information.

Third Party Links and Content

By using the Site or registering for FixAppt, you consent to receive electronic communications from us. These may include operationally essential messages about topics including but not limited to: changes to your account settings; appointments that have been created, modified, or cancelled in your account; payment receipts, notices of delinquent payment, or other transactional information or requests; and other messages as consistent with our Privacy Policy. FixAppt may also send you educational or promotional messaging about new features, product offerings, or services that it determines may be relevant to you, but which may also be considered not operationally essential. You have the ability to opt-out of any non-essential messaging at any time; please refer to the FixAppt Privacy Policy for more information.

Rules of Conduct

The following rules of conduct apply to Users use of the Site and to all User Submissions posted on the Site. Users agree to adhere to generally accepted rules of etiquette and behavior standards. Additionally, as a User, you agree not to: post User Submissions that are libelous, hateful, inflammatory, illegal, inaccurate, malicious, false, pornographic, defamatory, harmful to others, obscene, sexually explicit, harassing, vulgar, violent, racially, ethnically or culturally offensive, or otherwise objectionable or offensive in any way; post User Submissions that are invasive of privacy, publicity, intellectual property, proprietary, or contractual rights; post photos or videos of another person without that person's consent; post any advertising or solicitation or commercial content whatsoever on the Site; post User Submissions or take any action on the Site that violates any law, creates liability, or promotes illegal activities; impersonate any person or entity, or misrepresent him or herself or any affiliation with any person or entity; promote software or services that delivers unsolicited email or contains viruses, Trojan horses, worms, time bombs, or other harmful programming routines or computer code; engage in any systematic retrieval of content or information from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory, whether through the use of robots, spiders, automatic devices or manual processes; solicit personal information from anyone under the age of 18; post the personal information of another person without that person's permission; or use another User's account or modify or remove another User's User Submissions without their permission.

FixAppt agrees not to prescreen User Submissions and does not guarantee that the Site will be free from offensive, inaccurate, unlawful or otherwise objectionable User Submissions. FixAppt expressly disclaims any liability in connection with User Submissions; assumes no responsibility for, or any obligation to monitor or remove, User Submissions; assumes no responsibility for any action or inaction taken in regards to offensive content or User Submissions on the Site; reserves the right to restrict any User's access to the Site and to edit, remove, or refuse to post any User Submissions or terminate User accounts for any or no reason. This includes, without limitation, User Submissions that may be harmful to others or if User has engaged in harassment of FixAppt service providers. Users may immediately notify FixAppt.com of any objectionable User Submissions appearing on the Site, but FixAppt makes no promise that it will edit or remove any specific User Submissions.

Accuracy of Information

Although FixAppt's webmaster updates information on the Site periodically, FixAppt does not offer assurance that the information or material is error-free or complete. Such updates include but are not limited to availability and price. FixAppt reserves the right to revise or change information on the Site without prior notice. Although we apologize for the inconvenience, FixAppt reserves the right to correct any information at any time, even during User transactions, and will take measures that may include refusal, cancellation, or revision to adjust Users final payment. All prices are available for limited time only, and FixAppt reserves the right to change any price without notice. Current promotions, sales, and discounts are not valid towards previously purchased service.

Third Party Links and Content

Links and references to and from third party websites are provided for convenience only. FixAppt does not expressly or implicitly endorse any information, materials, or services offered on third party sites, nor their accessibility or security. FixAppt does not assume any responsibility or liability for third party sites, nor does FixAppt make any representation or warranties for or with respect to these sites. FixAppt and its service providers do not guarantee the accuracy or completeness of the Site's content. FixAppt does not assume responsibility or liability for third party content on the Site. Vendors of FixAppt may furnish certain information available to the User, including certain product data and opinions, and thus User agrees to indemnify FixAppt service providers and affiliates against all losses or damages resulting in User's reliance on any information, opinion, or advice obtained through the Site.

Termination

FixAppt reserves the right, in its sole discretion, to terminate any User account and any User Submissions, and restrict User's access to all or any part of the Site, for any or no reason, without notice, and without liability to any User or anyone else. These Terms of Use are applicable to any User who accesses, registers, or purchases anything on the Site. The terms of Termination; Indemnity; Copyright and Trademark Disclaimer; Limitation of Liability and Disclaimer of Warranties; and Governing Law sections will survive any termination of service or use of the Site.

Indemnity

User agrees to indemnify FixAppt and its service providers and affiliates against all losses or damages, including reasonable attorney's fees, resulting from or relating in any way to his or her User Submissions, use of the Site, any violation of this Agreement, Privacy Policy, the DPA, any law, or the rights of any third party, or any activity on the User's account by another third party.

Copyright and Trademark Disclaimer

The Site is owned by FixAppt and is available for Users personal and commercial purposes. The FixAppt name, logo, and site content, including all pictures, slogans, text, colors, designs, graphics, images, icons, buttons, code, and software, are all subject to trademark, copyright, and other applicable intellectual property rights and law. Third-party trademarks, product names, and logos on the Site are the property of their respective owners. FixAppt retains sole rights for all use, production, and copy of its trademarks, and any misuse is strictly prohibited. FixAppt trademarks may not be copied, reproduced, modified, downloaded, published, exploited, or transmitted without first obtaining written permission from FixAppt. Permission is only granted to electronically copy and print pages from the Site solely as related to the non-commercial placement of User's personal order from FixAppt. FixAppt retains all intellectual property rights, copyrights, and trademarks for any material that User prints for personal use. User agrees to respect all applicable intellectual property laws and not use any materials on the Site to create new works. User agrees to not use, copy, or distribute any of the content, including User Generated Content, other than expressly permitted, for any commercial purpose. User warrants that he or she owns all rights in any User Submissions posted to the Site. User agrees not to post, modify, distribute, or reproduce User Submissions that belong to another person, without first obtaining the owner's permission to post such User Submissions and grant to FixAppt all of the license rights granted in this Agreement.

Limitation of Liability and Disclaimer of Warranties

FixAppt provides the site “as is” and does not claim to make any warranties, express or implied, about the serviceability, merchantability, fitness for a particular purpose, or content of the site. FixAppt further does not warrant that its site or applicable server is free from viruses or other potentially harmful code. Neither FixAppt nor any of its service providers shall be liable for any claims arising from any use or inability to use products or services, privacy law violations, data breaches, the conduct of other site users, malfunctions or defects in the site, lack of privacy or security when using the site, for any delay in or lack of delivery, for any loss of profits, data, or business, for user or any third party, as permissible under all applicable law. If applicable law does not permit such an exclusion of liability for incidental, special, or consequential damages, FixAppt's liability shall be limited to the maximum extent permitted by applicable law. User agrees to indemnify and hold harmless FixAppt and its service providers from damages, and neither party will be liable for any indirect, incidental, special, consequential or any damages whatsoever (including, but not limited to, damage caused by lost profits, loss of business opportunity, lost data, computer viruses, business interruption, lost revenue, or loss of goodwill) for any cause of action, whether in contract, tort, strict liability, or otherwise, arising out of or related to this agreement or a breach thereof. In no event shall FixAppt be liable for damages in excess of the price charged to user for user's order. This limitation shall not apply to death or personal injury to the extent that applicable law prohibits such limitation. FixAppt reserves the right to change or discontinue at any time any aspect or feature of this site.

Governing Law

The Site is controlled and operated by FixAppt in Singapore. User accesses the Site on her/his own initiative, accepts and agrees to be bound by the terms of the Agreement, the Privacy Policy. This agreement shall be governed by the laws of Singapore without giving effect to its conflicts of law principles. The provisions of this Agreement will be deemed severable, and the invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision.

Changes

We may amend our Terms at any time by publishing revised Terms on our Site and/or by sending an email to the address you gave us. The latest copies of our Terms will be posted on our website, and you should review all Terms prior to your continued use of the Site. Continued use of this Site following notice of any such modifications indicates you acknowledge and agree to be bound by the modifications. Therefore, it is important for you to periodically review our Terms to make sure you still agree to them. If you object to any such modifications, your sole recourse will be to cease using this Site. FixAppt reserves the right to change any and all features of our Site, at any time without notice.

Contact Us

If you have any questions about these Terms or otherwise need to contact us for any reason, you can reach us at hello@fixappt.com.